Electronic music

‘Radio silence’: Ever After ticket holders await refunds

“There has been absolutely no communication from the festival, and I don’t hope that changes,” says a dismayed Londoner

Ticket holders for the now canceled three-day electronic music festival that promoters had hoped to hold last weekend in Oro-Medonte continue to grow increasingly frustrated with the lack of communication from event organizers. events on how and when they will get their money back.

On August 12, the Ever After Music Festival “team” took to Instagram to let the “adventurers” know that an email had been sent with all the information they would need to get a refund.

The event, which was scheduled to take place Aug. 12-14 at Burl’s Creek Event Grounds, just north of Barrie, was canceled after organizers failed to receive township approval for the necessary special event permit. . Councilors rejected the permit, citing concerns over operational planning for the festival.

On August 16, festival officials posted an update on their Instagram account stating that refunds had started being issued, but could take 10-15 business days to be received.

“On Friday, ticket holders were supposed to receive an email about refund options. I (knew) about 30 or more people were going there and they all said no emails had reached them either,” 18-year-old Brianna Cloud said. BarrieToday.

Cloud, who had planned to travel nearly 300 miles from his home in Lambton Shores to Oro-Medonte for the festival, also says his wristband for the event never arrived, despite being told he was shipped over a month ago.

“The canceled event was very disappointing, as I had been looking forward to going to this festival since I was 16. But, with COVID shutting down everything, that didn’t happen,” he said. she declared.

Cloud also said the lack of communication from the organizers was “unprofessional”. After being ignored or never getting a real response, it was crazy considering the planning and money put into this festival. This was disrespectful considering how many people had the same experience with their response team.

She says the experience certainly impacted her decision to buy anything from Ever After or Unity Travel in the future, but noted that she still plans to attend the Lost Lands Music Festival, a similar type of festival in the future.

“There are a lot of festivals with a good reputation, but Ever After has definitely lost theirs. or what was left of it. I highly doubt anyone will buy from them in the future, if they try to have another festival again,” Cloud said.

Brandon Parker, who bought tickets for himself and his girlfriend as a Christmas present in 2019, said BarrieToday that despite statements posted by Ever After officials on social media, neither he nor anyone he knows who purchased tickets has been contacted or received emails from the organizers

Between tickets, camping and parking, Parker says he loses about $500 if he doesn’t get a refund.

“Obviously I would love to see the money refunded, although I know of other people who were supposed to attend the festival from out of the country who paid thousands of dollars including all expenses,” Parker said, adding that he had also never received a ticket or bracelet by post. “It’s really frustrating trying to get feedback from the organizers.

“I haven’t received any response to any of my email messages. On Instagram they blocked me from sending DMs (direct messages) to them.”

The 27-year-old London, Ont., resident said BarrieToday he had attended the festival in 2019 and had a great time.

“It’s a shame that the organizers didn’t organize the event well enough to make it happen. I doubt this festival will ever come back, but if it did I think their reputation is pretty much beyond repair and no one would be buying tickets,” Parker said.

Parker noted that past year ticket holders were supposed to receive a “free perk” including their choice of free merchandise, drinks or other products, but said that when he inquired about it last month, he simply received an automated response email telling him that he would receive a response within seven to 10 business days.

“I thought that was odd considering it was sent on July 16 and the festival was less than a month away at the time. A request as small as this shouldn’t take seven ten working days to respond, especially since the festival is less than a month away,” he said. “I never received a response to my emails regarding the benefit, or regarding a credit/refund.

“There has been absolutely no communication from the festival, and I don’t hope that changes.”

Until this year, the festival had taken place at Bingemans in Kitchener and was organized by Beyond Oz Productions.

BarrieToday learned that Beyond Oz Productions – which is also listed as ICC Global Property Development Inc. in a search of bankruptcy and insolvency records filed for bankruptcy on December 14, 2021, claiming over $5.6 million in total liabilities.

After being on hiatus for the past two years due to the COVID-19 pandemic, the event has been taken over and hosted by Unity Travel in hopes of moving it over 200 kilometers north of Oro Township. Medonta.

BarrieTodayAttempts to contact festival officials as well as Unity Travel were unsuccessful.

Andrea Calderon, aassociate director of the Get In! PR firm based in Brooklyn, NY, which handled the distribution of the official statement from Ever After Music Festival confirming the event’s cancellation, said BarrieToday in an email that she had heard nothing from the promoters since she originally communicated with their official statement on August 5. Calderon noted that she was achieving “complete radio silence” despite various attempts at contact.

“We can’t really do our job if we’re as in the dark as everyone else,” she said.